Is it safe to order from you online?
We don't take any chances when it comes to online safety! Our shopping cart is equipped with a 128 bit Secure SSL Certificate to insure that all of your personal information, including credit card or bank account numbers are completely safe.

You go to bird shows, how do I know that your toys are safe?
Parrots and their toys aren't just our business, they're our passion. We go to great lengths to insure that none of the toys that we send to our customers have EVER come into contact with another bird.

Do you charge sales tax?
We only charge sales tax to our Arkansas customers. The percentage that we charge is 8%.

How long does it take for my order to ship?
We normally ship every Monday, Wednesday and Friday. Large orders may take a little longer to mail, as we hand-make our toys to order.

How will my order be shipped?
We use First Class and Priority mail for most of the orders that we mail. Some larger orders are mailed via UPS or FedEx to save our customers on shipping costs.

What payment methods do you accept?
We accept all major credit cards through PayPal, though no PayPal account is needed! We also accept eChecks, debit cards and the option to place your order and send payment through the mail.

How much will I be charged for shipping and handling?
We calculate our shipping costs based on item weight to your location. We use the United States Postal Service whenever possible, to save our customers money. We've found that in most cases, the post office is much cheaper than UPS or FedEx ground. All of our packages include Delivery Confirmation service.

What is your return policy?
We have a firm no return policy on all of our items. This is a common policy amongst bird supply companies and is in effect for the safety of our customers' birds. By not accepting returns, we can guarantee that none of our toys have come into contact with any birds, therefore eliminating the threat of dangerous bird viruses being spread to your birds.

We understand that it is sometimes difficult to choose the right toy for your bird... if you ever need help selecting a toy for your bird, please don't hesitate to contact us for assistance!