Frequently Asked Questions
Is it safe to order from you online?
We don't take any chances when it comes to online safety! Our shopping cart is equipped with a 128 bit Secure SSL Certificate to insure that all of your personal information, including credit card or bank account numbers are completely safe.
Do you attend bird fairs?
No we do not.
How long does it take for my order to ship?
We normally most orders within 1 to 3 days. Large orders may take a little longer to mail, (5 to 7 days) as we hand-make many of our toys to order.
How will my order be shipped?
With our flat rate shipping, your order will ship the most economical method. We utilize all classes of mail with the United States Postal Service, as well as FedEx Ground.
What payment methods do you accept?
We accept all major credit and debit cards as well as PayPal. When choosing our "print and call" feature during checkout, you may place an order and send payment through mail.
What is your return policy?
We have a firm no return policy on all bird toys. This is a common policy amongs bird supply companies and is in effect for the safety of our customers' birds. By not accepting returns, we can guarantee that none of our toys have come into contact with any birds, therefore eliminating the threat of dangerous bird viruses being spread to your birds. We understand that it is sometimes difficult to choose the right toy for your bird, which is why we take photos next to rulers and offer dimensions and sizing guides. Furthermore, if you ever need help selecting a toy for your bird, please don't hesitate to contact us for assistance BEFORE purchasing.
In the event of other unopened items being returned, the return will be given as a store credit, less original shipping and a 20% restocking fee.
What is your policy on lost/stolen/returned packages?
- Lost Packages - While packages may be delayed from time to time, it is rare that a package is completely lost. If you've given your order enough time to arrive (please expect transit times to take longer during the busy holiday shipping season) and believe that your package may be lost in transit, please email us with your order number and name, and we will promptly look into it.
- Stolen Packages - We cannot be responsible for a shipment once tracking shows that is has been delivered. If you live in an apartment or somewhere that you believe your package may be in jeopardy of being stolen, please contact us and we will add signature confirmation to your order for an additional $2.50.
- Damaged Packages - If your package has been damaged in transit, please notify us immediately of any damaged contents, and provide photos of the damage.
- Incorrect Address - If a package is unable to be delivered due to an error on the shipping address provided with your order, we will reship at your cost once the package is returned. We cannot be responsible for orders that become lost in the postal system due to an incorrect address. In the event that a package is returned due to an incorrect address and you choose not to have it reshipped, you will be refunded the package total, less original shipping and a 20% restocking fee.